Happy Clients



I am an academic working on a research project that required us to interview participants in very noisy environments. Bill's team at The Last Word took on the challenge and transcribed about 90 hours of challenging audio in a very accurate and timely way.

Also, there were never any surprises about cost, which helped keep us on-budget. And, Bill has been so supportive and enthusiastic about our project and his work, that working with him was not just helpful, but a true pleasure!

Lisa Stulberg. Associate Professor, Sociology of Education.
Dept. of Applied Statistics, Social Science, & Humanities.
Steinhardt School of Culture, Education, & Human Development @ New York University, NYC, NY


Retrospective Author

iTranscribe has been an invaluable asset in my work on a book utilizing, in some cases, over a decade old interviews recorded on ancient equipment and saved on obsolete media. Bill Sell was indefatigable in finding a way to get the recording to a useable condition and to make a transcription for my use. That convinced me his team could do what no one else had been able to accomplish and I put my full trust in him and the "word artists" who do the transcriptions.

Their generosity of spirit in making the often garbled and spoken over chats into readable volumes have allowed me to imbue my writing with wonderful stories from the original sources I feared had been lost in the technological drift.

The quality is outstanding and when the transcriber was in doubt they would note (sounds like) to alert me to a blurriness in what they could hear. I found providing a list of terms specific to this profession helped and would suggest that to all since they can't be expected to know everything - but often their 'best guess" was close enough for me to sort it out.

This service has been vital in completing my project. Bill was up-front about costs and a proposed priority listing, updating as needed and keeping me in the loop as the various pieces progressed thru his transcription people. He worked to keep my budget intact, knowing I was scrambling with various grants, and patient as I worked the labyrinth of governmental funding processes to get him paid.

Thank you for your commitment to my project, your interest in the stories, and kudos to your amazing and talented transcription service team!

Sandra Strawn. Professor Emerita, Head of Production,
Scenic and Properties Designer.
University of Wisconsin-Milwaukee, Theatre Department.
Milwaukee, WI


Corporate Communications

Our company was receiving 125+ referral call messages per week from field agents identifying possible sales leads. We hired Bill's company to transcribe these referrals for us each week to have an easy way to quantify, qualify and then distribute each lead. The work submitted by Bill's team was always accurate and on-time. If we have need of transcription services again, I would definitely recommend The Last Word.

Linda Grus. Service Rewards Administrator.
Johnson Controls, Inc.
Milwaukee, WI



Bill's work was significant for Vernal Management Consultants, LLC. We engaged him a number of times with appreciation for the quality of his work.

Bill produced reports from surveys, evaluating a CEOs competencies and performance. The parameters included competencies (~7), performance metrics (~3), and objectives (~17) with multiple benchmarks.

Our assignment required reports that made the texts and numeric scores transparent to the CEO, his board of directors, and his staff.

Bill's work exceeded our expectations. His grasp of the material and his presentation style were minimalist and classic.

Karen A. Vernal. President.
Vernal Management Consultants, LLC
Milwaukee, WI



I have been working with Bill since circa 2006. I will first comment in one word to describe his working with and for me "professionalism." As an attorney where perfection is the goal, his consistent professionalism has served my clients and my firm well.

Further, with my encouragement and gratitude, he at times functions as a kind of editor. He picks up grammar, awkward phrases, and confusing language which assists my writing. He does this work in an appropriate manner without overdoing this help. Thank you, Bill, for decades of help.

Curry First. Retired Attorney.
Asheville, NC



The Last Word worked on two documents for me. The first one was a book review in 2014, and the other an interview in 2015. I was very satisfied with both jobs, which were done in a timely manner.

As for the book review, I wanted it to be perfect and asked The Last Word to check for spelling and solecisms, which they did to a T. The interview was a long recording of 99 minutes, and it was done with a South African author whose accent and occasional regionalisms were unfamiliar to me.

The Last Word rose to the challenge and did a terrific job: the transcription was very accurate and very helpful. Last but not least, considering the time and difficulty both jobs required, the fee was remarkably affordable. I have absolute confidence in The Last Word, and I will ask for their help again in the future.

Prof. Raphaël Lambert, Ph.D.
Kansai University, Faculty of Letters.
Dept. of British and American Cultural Studies.
Osaka, Japan






Avid reader here. And oh my! My good luck! At my desk I hear voices of people with new interests. Lisa and her guests, in my opinion, offer compelling academic research where our culture learns what’s on the edge, breakthroughs just on the horizon. Her project has been a huge pleasure for the omnivore reader that I am. And - I get paid for it. :-)