FAQs


Here are the common questions.

If you don’t see an answer to your question below, please don’t hesitate to Contact Us. We’d love to hear from you by phone or by email.

The iTranscribe audio transcription team is ready to help you.


Do you guarantee your transcriptions?

Yes.  If the voice is audible and the recording is good, each and every word should appear in your transcript. Our Guarantee:  If you believe we failed this test, I will personally redo your audio transcript at no charge. 

We guarantee our work is accurate, to the best of our ability. We pride ourselves in our ability to get your transcription job done right and on time. Please keep in mind that we do not guess, so while a person present at the recording may well remember what was said, sometimes the transcription audio quality may make it difficult for a transcriber to decipher.

If you want your audio transcription correct, Contact Us today for your FREE consultation or quote.


Can iTranscribe guarantee confidentiality? Do you understand HIPAA rules?

Of course. Our audio transcription production is confidential.

We take this matter of confidentiality seriously, as much so as lawyers, bankers, medical clinics.

We’ve worked on many highly sensitive transcription projects, so we understand the need for strict professionalism and confidentiality. I, Bill Sell, will happily sign your confidentiality agreement in advance.

Our work ethic regarding transcription confidentiality is an ethical commitment no different from that of a journalist or an attorney. Written agreement or not, we take confidentiality seriously when handling all our clients’ personal and professional information, documents, and recordings. You can trust iTranscribe.NET

HIPAA? Yes! We understand the law and responsibility of working with information from health care clients. Indeed, we subscribe to the The National Institutes of Health principles for Extramural Research. See Certificate where you can review the credits for completing the NIH-Web training course Protecting Human Research Participants.

We honor, implement, subscribe and support The Health Insurance Portability and Accountability of Act that governs the handling of all information related to patient care. We deliver transcripts governed by HIPAA by way of a secure, encrypted server.  The rules governing HIPAA are found at: https://privacyruleandresearch.nih.gov/faq.asp#top

Also:  Certification of iTranscribe.NET

Contact Us today for your FREE quote and a confidential consultation.


Can I trust iTranscribe to commit to a deadline?

Yes, we will commit to your deadline. If our transcription team cannot accept your deadline, we’ll turn down the work allowing you to find an alternative—simple as that. Call early to ensure our availability! 

In the event of illness, equipment failure, Hurricane Sandy, or worse, we’ll do whatever we can to meet your deadline. We are a team, so we’ve got each other's backs—and yours, too.

Contact Us today for a FREE transcription consultation and commitment to your deadline.


Are iTranscribe audio transcription services expensive?

Our transcription fees are competitive. That said, we are experienced voice-to-text transcription professionals. We’ve been in the transcription business for nearly 40 years, so you get added value: We offer the most accurate transcription services within a reasonable turnaround time. Our transcriptions are on time, done right, and backed up with our 100% accuracy guarantee. [See Guarantee - next]

We do not use conversion software, because we believe that the hype about "98% accuracy" simply isn’t precise enough for your transcription project. Your transcriber is a native, English-speaking human being, savvy to the many accents and nuances of the English language.

Yes, consider cost. But remember, you get what you pay for. An inexpensive transcript isn’t necessarily a bargain. A transcription document riddled with errors isn’t going to save you time or money in the long-run—especially if you have to check every word or repair every sentence. iTranscribe does the job on time and correct the first time, and all at a reasonable price. 

Contact Us today for a FREE transcription consultation and quote.


What kinds of audio media do you accept from the client?

All of them. 

To name a few that we handle routinely: .WAV, .MP3, .MP4, .DSS, .WMA, .WMV, .MOV are appearing on CDs and Podcasts. Also we transcribe audio files from Email, such as .EML. .EMLs that are created in conference calls. Kindly provide the specs from the service that supports your call, and we will transcribe the audio from the conference call. 

Over the years we have met every innovation as a welcome challenge; we have not failed. Some of the challenges have come from surprising sources.  Audio/video recorders in police interrogation centers allow users to build a police file around evidence, witnesses, police reports. Most likely these innovations will continue to produce a a variety of audio/video players at work in police interrogation centers. We have transcribed dozens of such audios over the years. 

We have never failed when asked to work with a new audio format.

We can do it.


Can iTranscribe do rush jobs?

Yes, of course. Many of our loyal customers came to us the first time because of an emergency. We understand rushing, and we enjoy challenges.

If you are in need of fast transcription services, just call. If we’re available to take your project, we’ll get it done fast, honestly, and with just as much attention to detail as any other transcription project. Please understand there may be an additional rush fee, especially if you require evening or weekend work. 

The best part? You get an immediate, accurate price estimate, before we even begin—so you know exactly what you’ll be paying and when we’ll be finished. 

Our commitment to any audio transcription project is our serious commitment to finish on time and to ensure each and every customer gets the job they need completed within the expected time-frame. Planning saves costs. Whenever possible, please call us in advance to take your place on our calendar. 

Think well of us, and early—and you’ll like our work. But even if you are in a hurry, feel free to give us a call!

Contact Us today for a FREE rush job transcription consultation and quote.


How do you ensure a fair rate for my transcription project?

At iTranscribe, we adhere to national standards to ethically calculate the time it should take to complete a transcription job. These standards were developed with the cooperation of hundreds of transcribers all across the nation. The standards protect your costs while providing us with a management tool to measure our performance.

Thus, you are never billed for coffee breaks, computer downtime, walk-ins or telephone interruptions, or even slow typing. We bill you only for recorded time of your audio, backed with our years of industry expertise.

Contact Us today for a FREE transcription consultation and quote.


I need a quick quote for my transcription project. Help!

Need a quick quote? No problem! Just call or email the iTranscribe team—we’re here to help.

Can you please send me a Rate Sheet?

If you’re looking for a transcription project rate sheet, you won’t find it here. Please give us a call so we can take all of your audio-to-transcript needs into account (including deadlines, accents, confidentiality, security, time codes, patient protection law, mandates from your IRB and more).

We offer a quick consultation and quote, with no obligation and no personal information required.

Contact Us today for a FREE quick quote on your audio-to-transcript project.


I heard speech-to-text software isn’t very accurate. How to you ensure an accurate transcription? 

Our transcribers are 100% native, English-speaking Americans. We are accustomed to the many American English accents and many worldwide English dialects and accents as well. Our team has a keen ear for many English accents and dialects, including: African American, Hispanic, Southern, East Coast, Chinese-American, and more. 

While speech-to-text software is improving all the time, there is simply NO tool that can convert voice to text as well as the human ears, eyes, hands, and listening skills. Our human ears do a better job. Our experience, track record, and guaranteed work set the standard for audio transcription. 

The accuracy of your transcription is important to us. Contact Us today for a FREE consultation on accuracy.


My transcription project requires certain specifications. Can you adjust to meet our specs?

Absolutely.

Quality transcription will clearly report what was said and what was recorded. Sometimes our clients require we attend to certain transcription details or formats. We do our very best to accommodate your specific transcription needs, and at no extra charge, whenever possible.

For example, there is no extra charge for most modifications to the format of a Word document. However, there may be a small extra cost for including filler words and stuttering, such as: "you know," "um," "well," "you know what I'm saying," and others.

Contact Us today to discuss your specific transcription needs. We offer FREE consultations and quotes for all audio transcription projects.


Does iTranscribe offer editing services?

Sometimes, but editing is different from transcribing; we may recommend other professionals for editing. Editing and grammar clean-up is available, but we quote transcription editing as a separate project. Our policy is fidelity to the voice, so our goal is to provide you an accurate rendition of the voices in your transcription project. This is why we will deliver the transcript and the edited transcript as separate jobs.

Contact Us today for a FREE consultation on your editing project.


My transcription contains proper names and/or requires knowledge of difficult words. How do you ensure accurate voice-to-text transcription?

The fool-proof solution is simple.

Send us a list of proper names for best results. If we don’t understand a word or name, we put a note in the transcript. 

If we can find the word (consulting a book or using the Internet), we add it to the best of our ability, but we never guess. If we’re not sure, we always leave a note. If we can spell the word phonetically we do so, but we add a note, such as: [sounds like] or [phonetic]. If we cannot spell the word phonetically due to recording quality, noise interference, or lack of voice volume, we type [inaudible] or [indiscernible] in place of the word. We add [sic] to note misspoken words.

The accuracy of your transcription is important to us. Contact Us today for a FREE quote and consultation.


How do you deliver your transcriptions? What formats do you offer?

A clearly annotated Word document is our format of choice. Our normal delivery is a Word file attached to an email, or a confidential upload to our secure FTP server.

Legal documents are always certified, notarized and delivered printed and bound. Need copies? Just ask.

If you require other formatting specifics, please contact us to see if iTranscribe,NET audio transcription is right for you. Contact Us today for a FREE consultation and quote.


Will you perform backups and hold my transcription documents long-term?

After we deliver your transcribed text of your audio, we securely archive your files, your Word document transcripts and your sound files, for an indefinite period. While we do not guarantee (and do not charge for) long-term storage, chances are excellent that we will still have your files, should you call us and ask for them back, for whatever reason.

Our policy is that these files are your data, and there is no charge to retrieve and deliver your files to you via the Internet. Additionally, at your request, we will immediately destroy our copies of your files.

Contact Us today for a FREE consultation and quote, or to inquire about the status of your files.


Can you provide references and testimonials? 

Of course! Please take a peek at our Clients pages - Creative, Law, Media, Academic - for more information on our happy clients. 

To become a satisfied client of iTranscribe, please feel free to Contact Us today for a FREE consultation and quote.